:root {
  --font-display: 'Manrope', system-ui, -apple-system, sans-serif;
  --font-body: 'IBM Plex Sans', system-ui, -apple-system, sans-serif;
  --mono: 'IBM Plex Mono', ui-monospace, 'SF Mono', Menlo, monospace;
  --ease: cubic-bezier(0.2, 0.8, 0.2, 1);

  --bg-primary: #FFFFFF;
  --bg-secondary: #FAFAFA;
  --bg-tertiary: #E5E4E2;
  --text-primary: #000000;
  --text-secondary: #5B5B5B;
  --text-muted: #9A9A9A;
  --text-inverse: #FFFFFF;
  --border-subtle: #E7E6E4;
  --border-strong: #D4D4D4;
  --accent: #002147;

  --status-new: #002147;
  --status-progress: #9A6B00;
  --status-resolved: #1E7A3D;
  --priority-low: #5B5B5B;
  --priority-medium: #9A6B00;
  --priority-high: #B0281C;
}

* { box-sizing: border-box; }

body {
  font-family: var(--font-body);
  background: var(--bg-secondary);
  color: var(--text-primary);
  max-width: 56rem;
  margin: 4rem auto;
  padding: 0 1.25rem 4rem;
}

h1 {
  font-family: var(--font-display);
  font-size: clamp(28px, 4vw, 36px);
  font-weight: 600;
  letter-spacing: -0.028em;
  margin: 0 0 0.4rem;
}

p.lede {
  color: var(--text-secondary);
  font-size: 1rem;
  line-height: 1.5;
  margin: 0 0 2rem;
}

.dashboard-card {
  background: var(--bg-primary);
  border: 1px solid var(--border-subtle);
  border-radius: 14px;
  padding: clamp(20px, 3vw, 32px);
}

.tab-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 24px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--border-subtle);
}

.tab-btn {
  font-family: var(--font-body);
  font-size: 14px;
  font-weight: 500;
  color: var(--text-primary);
  background: rgba(0, 0, 0, 0.04);
  border: 1px solid rgba(0, 0, 0, 0.14);
  border-radius: 8px;
  height: 38px;
  padding: 0 16px;
  cursor: pointer;
  transition: background 0.2s var(--ease), border-color 0.2s var(--ease), color 0.2s var(--ease);
}

.tab-btn:hover { border-color: rgba(0, 0, 0, 0.4); }

.tab-btn.active {
  background: #000;
  color: var(--text-inverse);
  border-color: #000;
}

.tab-btn:disabled {
  color: var(--text-muted);
  background: rgba(0, 0, 0, 0.02);
  border-color: var(--border-subtle);
  cursor: not-allowed;
}

.tab-btn:disabled:hover { border-color: var(--border-subtle); }

.tab-panel { display: none; }
.tab-panel.active { display: block; }

.btn-primary {
  display: inline-flex;
  align-items: center;
  height: 44px;
  padding: 0 22px;
  background: #000;
  color: #fff;
  border: none;
  border-radius: 8px;
  font-family: var(--font-body);
  font-size: 15px;
  font-weight: 500;
  cursor: pointer;
  transition: opacity 0.2s var(--ease);
}

.btn-primary:hover { opacity: 0.88; }
.btn-primary:disabled { opacity: 0.5; cursor: default; }

.btn-secondary {
  display: inline-flex;
  align-items: center;
  height: 44px;
  padding: 0 20px;
  background: rgba(0, 0, 0, 0.04);
  color: #000;
  border: 1px solid rgba(0, 0, 0, 0.22);
  border-radius: 8px;
  font-family: var(--font-body);
  font-size: 15px;
  font-weight: 500;
  cursor: pointer;
  transition: border-color 0.2s var(--ease), background 0.2s var(--ease);
}

.btn-secondary:hover { border-color: rgba(0, 0, 0, 0.5); background: rgba(0, 0, 0, 0.08); }

.field-label {
  display: block;
  font-size: 12px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.text-input {
  font-family: var(--mono);
  font-size: 16px;
  height: 44px;
  padding: 0 14px;
  border: 1px solid var(--border-strong);
  border-radius: 8px;
  background: var(--bg-primary);
  color: var(--text-primary);
  width: 100%;
  max-width: 220px;
}

.text-input:focus { outline: none; border-color: var(--text-primary); }

.row { display: flex; align-items: flex-end; gap: 12px; flex-wrap: wrap; }

.setup-result {
  margin-top: 1.5rem;
  display: flex;
  gap: 2.5rem;
  flex-wrap: wrap;
}

.setup-result .label {
  color: var(--text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: 4px;
}

.setup-result .value {
  font-family: var(--mono);
  font-size: 22px;
  font-weight: 500;
}

.empty-state {
  color: var(--text-muted);
  font-size: 14px;
  padding: 24px 0;
}

.card-list { display: flex; flex-direction: column; gap: 12px; margin-top: 20px; }

.call-card {
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  padding: 16px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  transition: border-color 0.35s var(--ease), box-shadow 0.35s var(--ease);
}

.call-card:hover { border-color: var(--text-primary); box-shadow: 0 12px 28px -18px rgba(0, 0, 0, 0.24); }

.call-card .caller { font-weight: 500; font-size: 15px; }
.call-card .meta { color: var(--text-muted); font-size: 13px; margin-top: 2px; }
.call-card .duration { font-family: var(--mono); font-size: 15px; color: var(--text-secondary); }

.badge {
  display: inline-flex;
  align-items: center;
  height: 24px;
  padding: 0 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 500;
}

.badge--ringing { background: rgba(154, 107, 0, 0.12); color: var(--status-progress); }
.badge--recording { background: rgba(176, 40, 28, 0.1); color: var(--priority-high); }

.badge--recording::before {
  content: '';
  display: inline-block;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--priority-high);
  margin-right: 6px;
}

.accordion-item {
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  margin-bottom: 10px;
  overflow: hidden;
}

.accordion-header {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 18px;
  background: none;
  border: none;
  cursor: pointer;
  text-align: left;
  font-family: var(--font-body);
}

.accordion-header .caller { font-weight: 500; font-size: 15px; }
.accordion-header .snippet { color: var(--text-muted); font-size: 13px; margin-top: 2px; }
.accordion-header .chevron { transition: transform 0.2s var(--ease); color: var(--text-muted); flex-shrink: 0; }

.accordion-item.open .chevron { transform: rotate(180deg); }

.accordion-body {
  display: none;
  padding: 0 18px 18px;
  color: var(--text-secondary);
  font-size: 14px;
  line-height: 1.6;
  white-space: pre-line;
  border-top: 1px solid var(--border-subtle);
  padding-top: 14px;
}

.accordion-item.open .accordion-body { display: block; }

.ticket-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; margin-top: 20px; }

.ticket-card {
  border: 1px solid var(--border-subtle);
  border-radius: 14px;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  transition: border-color 0.35s var(--ease), box-shadow 0.35s var(--ease);
}

.ticket-card:hover { border-color: var(--text-primary); box-shadow: 0 20px 44px -24px rgba(0, 0, 0, 0.24); }

.ticket-card .ticket-id { font-family: var(--mono); font-size: 12px; color: var(--text-muted); }
.ticket-card .intent { font-weight: 500; font-size: 15px; }
.ticket-card .caller-line { color: var(--text-secondary); font-size: 13px; }
.ticket-card .mood { color: var(--text-muted); font-size: 13px; }

.ticket-badges { display: flex; gap: 6px; flex-wrap: wrap; }

.ticket-badge {
  display: inline-flex;
  align-items: center;
  height: 22px;
  padding: 0 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.ticket-badge--status-new { background: rgba(0, 33, 71, 0.08); color: var(--status-new); }
.ticket-badge--status-progress { background: rgba(154, 107, 0, 0.12); color: var(--status-progress); }
.ticket-badge--status-resolved { background: rgba(30, 122, 61, 0.1); color: var(--status-resolved); }

.ticket-badge--priority-low { background: rgba(91, 91, 91, 0.1); color: var(--priority-low); }
.ticket-badge--priority-medium { background: rgba(154, 107, 0, 0.12); color: var(--priority-medium); }
.ticket-badge--priority-high { background: rgba(176, 40, 28, 0.1); color: var(--priority-high); }

.ticket-actions { font-size: 13px; color: var(--text-secondary); }

.ticket-card .transcript-toggle {
  background: none;
  border: none;
  color: var(--text-primary);
  font-size: 13px;
  font-weight: 500;
  text-decoration: underline;
  cursor: pointer;
  padding: 0;
  align-self: flex-start;
}

.ticket-card .transcript-body {
  display: none;
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.6;
  border-top: 1px solid var(--border-subtle);
  padding-top: 10px;
}

.ticket-card.open .transcript-body { display: block; }

.calendar-caption { color: var(--text-muted); font-size: 13px; margin: 0 0 16px; }

.calendar-month-label {
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 18px;
  margin-bottom: 12px;
}

.calendar-grid {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 6px;
}

.calendar-weekday {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-muted);
  text-align: center;
  padding-bottom: 6px;
}

.calendar-day {
  min-height: 76px;
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 6px;
  font-size: 12px;
  color: var(--text-secondary);
  background: var(--bg-primary);
}

.calendar-day.is-empty { border-color: transparent; }
.calendar-day.is-today { border-color: var(--text-primary); }

.calendar-day--has-appt { background: rgba(0, 33, 71, 0.03); }

.calendar-day .day-num { font-weight: 500; color: var(--text-primary); margin-bottom: 4px; }

.appt-pill {
  display: block;
  width: 100%;
  background: var(--accent);
  color: #fff;
  border: none;
  border-radius: 5px;
  font-size: 11px;
  font-family: var(--font-body);
  padding: 3px 6px;
  margin-top: 3px;
  cursor: pointer;
  text-align: left;
  transition: opacity 0.2s var(--ease);
}

.appt-pill:hover { opacity: 0.85; }

.appt-detail {
  margin-top: 12px;
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 12px 14px;
  font-size: 13px;
  color: var(--text-secondary);
}

.appt-detail .appt-title { font-weight: 500; color: var(--text-primary); margin-bottom: 4px; }

@media (max-width: 640px) {
  body { margin: 2rem auto; }
  .calendar-day { min-height: 56px; font-size: 11px; }
}